Who watches the system and handles issues is unclear.
Carric and the client agree who watches the system, handles issues and controls changes.
03 · Ongoing support
Run, measure and improve the system.
Carric keeps the systems it builds reliable. We measure operating results and improve them over time.
ForTeams running Carric-built systems
Best whenThe system is live or preparing to launch
ResultReliable operation and continuous improvement
When Ongoing Support fits
Ongoing Support can begin before launch and continue after.
Carric stays with the systems it builds after launch. The three signs below show when support should begin.
The system must stay reliable and controlled.
The software, AI, data links and controls must work as the operation changes.
Production results should guide each change.
Evidence shows what to improve, extend or replicate next.
What Carric manages in production
Monitor system health, controls and results after launch.
Ongoing Support keeps engineering tied to operating results.
Track system health, data flows and incidents
Monitor service health, system links, data flows and incidents that affect the operation.
Maintain review paths, permissions and audit trails
Maintain review paths, permissions, audit trails, escalation and production change controls.
Track whether the system delivers the agreed result
Review performance, quality, exceptions and reliability against the agreed outcome.
Improve the system when evidence supports a change
Improve the product, models, integrations and operating rules as real usage reveals new needs.
Ongoing operating model
Use production data and results to run, improve and expand the system.
The work stays focused on the production system and the mission-critical operation it supports.
Monitor the system and resolve issues after launch
Monitor the system, resolve issues, manage exceptions and maintain the controls required in production.
Improve system quality, speed and ease of use
Improve quality, performance, user experience, data flows and operating rules as needs change.
Expand the proven system to more sites and teams
Extend the capability across more use cases, workflows, sites or business units when the evidence supports it.
Operating cadence
Each system has its own responsibilities and measures. Its operating result guides each improvement cycle.
Engagement boundary
Carric supports the systems it builds and launches.
Carric supports the systems it brings into production. Responsibility stays tied to the design, controls and result Carric helped establish.
If another team built it
Carric first checks whether an Implementation engagement is required. That review comes before Carric takes responsibility for production. Review Implementation →
Ongoing support
Plan who will run and improve the system before launch.
Carric shapes the support model around the system and the operating result it must sustain.
Discuss ongoing support
The first conversation will confirm the system, responsibilities and support fit.